Terms & Conditions
The Buyer’s attention is, in particular, drawn to the provisions of condition 11.4.
1.1 The definitions and rules of interpretation in this condition apply in these Conditions.
Âé¶¹ÊÓÆµ: Âé¶¹ÊÓÆµ Holdings Limited incorporated and registered in England and Wales with company number
03886680 whose registered office is at Olympus House, Mill Green Road, Haywards Heath, West Sussex,
RH16 1XQ or its subsidiary named in the Order;
Business Day: a day (other than a Saturday or Sunday) on which commercial banks are open for general
business in London;
Buyer: the person, firm or company who purchases the Goods from Âé¶¹ÊÓÆµ;
Contract: the contract between Âé¶¹ÊÓÆµ and the Buyer for the sale and purchase of the Goods, comprising
the Order and these Conditions following acceptance of an Order or delivery of Goods pursuant to Condition
Delivery Point: the Buyer’s premises or such location as specified in the Contract;
Goods: any goods agreed in the Contract to be supplied to the Buyer by Âé¶¹ÊÓÆµ (including any part or parts
Incoterms: the international rules for the interpretation of trade terms published by the International Chamber
of Commerce in 2000; and
Order: the Buyer’s order for Goods, whether in Âé¶¹ÊÓÆµ’s standard form or otherwise.
1.2 Headings in these Conditions shall not affect their interpretation.
- Contract and application of terms
2.1 Âé¶¹ÊÓÆµ is under no obligation to accept any Order and no Order placed by the Buyer shall be deemed to be
accepted by Âé¶¹ÊÓÆµ until a written or email acceptance of such Order is issued by Âé¶¹ÊÓÆµ or, if earlier,
Âé¶¹ÊÓÆµ delivers the Goods to the Buyer, when a Contract is created between the Buyer and Âé¶¹ÊÓÆµ.
2.2 These Conditions shall:
2.2.1 apply to and be incorporated into the Contract and any additional written terms set out in the Contract shall
take precedence over these Conditions to the extent that there is any inconsistency; and
2.2.2 prevail over any inconsistent terms or conditions supplied by the Buyer, or implied by law or course of
2.3 Incoterms shall apply but where they conflict with these Conditions, these Conditions shall prevail.
2.4 Any variation to these Conditions shall have no effect unless expressly agreed in writing and signed by a
director of Âé¶¹ÊÓÆµ.
2.5 Âé¶¹ÊÓÆµ may sub-contract its obligations under the Contract in whole or in part.
3.1 The quantity and description of the Goods shall be as set out in Âé¶¹ÊÓÆµ’s quotation or acknowledgement of
3.2 Samples, drawings, specifications, advertising and any descriptions or illustrations issued by or contained in
Âé¶¹ÊÓÆµ’s website pages, catalogues or brochures are for the sole purpose of giving an approximate idea of
the Goods. They shall not form part of the Contract. This is not a sale by sample.
4.1 Delivery of the Goods shall take place at the Delivery Point. Acceptance of any change to the Delivery Point
requested by the Buyer shall be at Âé¶¹ÊÓÆµ’s sole discretion and the Buyer shall be liable for any additional
expenses incurred by Âé¶¹ÊÓÆµ as a result of such change. Âé¶¹ÊÓÆµ shall arrange for suitable transport to the
4.2 Delivery or performance dates in relation to the supply by Âé¶¹ÊÓÆµ of Goods are approximate only and time is
not of the essence for delivery of the Goods.
4.3 The charges for delivery shall be invoiced with the Goods.
4.4 Subject to the other provisions of these Conditions, any delay of delivery shall not entitle the Buyer to
terminate or rescind the Contract unless such delay exceeds 180 days.
4.5 If for any reason the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or
Âé¶¹ÊÓÆµ is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions,
documents, licences or authorisations:
4.5.1 risk in the Goods (but not title to them) shall pass to the Buyer (including for loss or damage caused by
4.5.2 the Goods shall be deemed to have been delivered; and
4.5.3 Âé¶¹ÊÓÆµ may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and
expenses (including, without limitation, storage and insurance).
4.6 The Buyer shall provide at the Delivery Point and at its expense adequate and appropriate equipment and
manual labour for loading and unloading the Goods.
4.7 Âé¶¹ÊÓÆµ may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid
for in accordance with the provisions of the Contract.
4.8 Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating
to an instalment shall entitle the Buyer to repudiate or cancel any other Contract or instalment.
4.9 Conditions 4.7 and 4.8 apply notwithstanding the instalments and separate Contracts having the same Order
5.1 The description of any consignment of Goods as recorded by Âé¶¹ÊÓÆµ on despatch from Âé¶¹ÊÓÆµ’s place of
business shall be conclusive evidence of the description of Goods received by the Buyer on delivery unless
the Buyer can provide conclusive evidence proving the contrary.
5.2 Âé¶¹ÊÓÆµ shall not be liable for any non-delivery of Goods (even if caused by Âé¶¹ÊÓÆµ’s negligence) unless the
Buyer gives written notice to Âé¶¹ÊÓÆµ of the non-delivery within 3 Business Days of the date when the Goods
would in the ordinary course of events have been received.
5.3 Any liability of Âé¶¹ÊÓÆµ for non-delivery of the Goods shall be limited to replacing the Goods within a
reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such
- Risk and title
6.1 Risk in and responsibility for the Goods shall pass to the Buyer once they have been delivered to the carrier
appointed to deliver the Goods to the Delivery Point, subject always to Condition 4.5.1.
6.2 Ownership of the Goods shall not pass to the Buyer until Âé¶¹ÊÓÆµ has received in full (in cash or cleared
funds) payment of all monies owed by the Buyer to Âé¶¹ÊÓÆµ. Âé¶¹ÊÓÆµ shall be entitled to recover payment for
the Goods notwithstanding that ownership of any of the Goods has not passed from Âé¶¹ÊÓÆµ.
6.3 Until ownership of the Goods has passed to the Buyer, the Buyer shall:
6.3.1 hold the Goods on a fiduciary basis as Âé¶¹ÊÓÆµ’s bailee;
6.3.2 store the Goods (at no cost to Âé¶¹ÊÓÆµ) separately from all other goods held by the Buyer in such a way that
the Goods remain readily identifiable as Âé¶¹ÊÓÆµ’s property;
6.3.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and
6.3.4 maintain the Goods in satisfactory condition and keep them insured on Âé¶¹ÊÓÆµ’s behalf for their full price
against all risks to the reasonable satisfaction of Âé¶¹ÊÓÆµ and any proceeds of the insurance policy shall be
held on trust for Âé¶¹ÊÓÆµ in a separate account in the joint names of Âé¶¹ÊÓÆµ and the Buyer. The Buyer shall
not mix the insurance proceeds with any other money nor pay the proceeds into an overdrawn bank account.
The Buyer shall account to Âé¶¹ÊÓÆµ for the proceeds accordingly and make good any shortfall in the amount
due to Âé¶¹ÊÓÆµ. On request, the Buyer shall produce the policy of insurance to Âé¶¹ÊÓÆµ.
6.4 The Buyer’s right to possession of the Goods shall terminate immediately if:
6.4.1 an encumbrancer takes possession or a receiver is appointed over any of the property or assets of the Buyer;
6.4.2 the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order;
6.4.3 the Buyer goes into liquidation (except for the purposes of amalgamation or reconstruction and in such
manner that the company resulting therefrom effectively agrees to be bound by or assume the obligations
imposed on that other party under the Contract);
6.4.4 the Buyer ceases, or threatens to cease, to carry on business; or
6.4.5 any analogous proceeding, event or action occurs in any jurisdiction.
6.5 Until ownership of the Goods has passed to the Buyer the Buyer grants Âé¶¹ÊÓÆµ, its agents and employees an
irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to
inspect or recover them.
6.6 On termination of the Contract, howsoever caused, Âé¶¹ÊÓÆµ’s (but not the Buyer’s) rights contained in this
condition 6 shall remain in effect.
- Import and export licences
The Buyer is responsible for obtaining, at its own cost, such import licences and other consents in relation to
the Goods as are required from time to time and, if required by Âé¶¹ÊÓÆµ, the Buyer shall make those licences
and consents available to Âé¶¹ÊÓÆµ prior to the relevant shipment.
- Price and payment
8.1 The prices for the Goods shall be as set out in the Contract.
8.2 The minimum value of Goods in respect each Contract between the Buyer and Âé¶¹ÊÓÆµ shall be Â£25.
8.3 All amounts of money referred to in these Conditions and in the Contract shall be interpreted as being a
amounts exclusive of all costs or charges in relation to packaging, loading, unloading, carriage, insurance and
value added tax, any similar sales tax or any tax that replaces such sales taxes (all of such additional
amounts the Buyer shall pay when it is due to pay for the Goods). If the Buyer is required under any a
applicable law to withhold or deduct any amount from the payments due to Âé¶¹ÊÓÆµ, the Buyer shall increase
the sum it pays to Âé¶¹ÊÓÆµ by the amount necessary to leave Âé¶¹ÊÓÆµ with an amount equal to the sum it
would have received if no such withholdings or deductions had been made.
8.4 Except as otherwise agreed by the parties in writing, Âé¶¹ÊÓÆµ shall invoice the Buyer and the Buyer shall pay
all such invoices within 28 calendar days of the date of the invoice notwithstanding that delivery may not have
taken place and that property in the Goods may not have passed to the Buyer.
8.5 The time for payment shall be of the essence and no payment shall be deemed to have been made until
Âé¶¹ÊÓÆµ has received payment in cleared funds.
8.6 If the Buyer does not make payment on or before the date on which it is due, interest shall be payable on the
overdue amount at the rate which is 4% above the Bank of England base rate from time to time accruing on a
daily basis until payment is made, whether before or after any judgment.
8.7 The Buyer shall make all payments due under the Contract without any deduction by way of set-off,
counterclaim, discount or otherwise.
The Buyer shall be liable to pay a cancellation fee to Âé¶¹ÊÓÆµ equal to 50% of the total price payable for the Goods if it
cancels the Contract within 10 Business Days of creation. The Buyer shall be liable to pay a cancellation fee to Âé¶¹ÊÓÆµ
equal to the full amount of the price payable for the Goods if it cancels the Contract more than 10 Business Days after
- Quality Warrenty
10.1 Where Âé¶¹ÊÓÆµ is not the manufacturer of the Goods, Âé¶¹ÊÓÆµ shall endeavour to transfer to the Buyer the benefit of any
warranty or guarantee given to Âé¶¹ÊÓÆµ.
10.2 Âé¶¹ÊÓÆµ warrants that (subject to the other provisions of these Conditions) on delivery, and for a period of 12 months
from the date of delivery, the Goods shall:
10.2.1 be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and
10.2.2 be reasonably fit for any particular purpose for which the Goods are being bought if the Buyer had made known that
purpose to Âé¶¹ÊÓÆµ in writing and Âé¶¹ÊÓÆµ has confirmed in writing that such purpose is reasonable.
10.3 Âé¶¹ÊÓÆµ shall not be liable for a breach of the warranties in condition 10.2 unless:
10.3.1 the Buyer gives written notice of the defect to Âé¶¹ÊÓÆµ within 5 Business Days of the time when the Buyer discovers or
ought to have discovered the defect; and
10.3.2 Âé¶¹ÊÓÆµ is given a reasonable opportunity after receiving the Buyer’s notice of defect, to examining such Goods and the
Buyer (if asked to do so by Âé¶¹ÊÓÆµ) returns such Goods to Âé¶¹ÊÓÆµ’s place of business at the Buyer’s cost for Âé¶¹ÊÓÆµ’s
10.4 Âé¶¹ÊÓÆµ shall not be liable for a breach of the warranties in condition 10.2 if:
10.4.1 the Buyer makes any further use of such Goods after giving notice of a defect;
10.4.2 the defect arises because the Buyer failed to follow Âé¶¹ÊÓÆµ’s oral or written instructions as to the storage, installation,
commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or
10.4.3 the Buyer alters or repairs such Goods without the written consent of Âé¶¹ÊÓÆµ.
10.5 Subject to conditions 10.3 and 10.4, if any of the Goods do not conform with the warranties in condition 10.2 Âé¶¹ÊÓÆµ
shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata
Contract rate provided that, if Âé¶¹ÊÓÆµ so requests, the Buyer shall, at the Buyer’s expense, return the Goods or the part
of such Goods which is defective to Âé¶¹ÊÓÆµ.
10.6 If Âé¶¹ÊÓÆµ complies with condition 10.5 it shall have no further liability for a breach of the warranties in condition 10.2
in respect of such Goods.
10.7 Any Goods replaced shall belong to Âé¶¹ÊÓÆµ and any repaired or replacement Goods shall be guaranteed on these
Conditions for the unexpired portion of the 12 month period.
- Limitation of liability
11.1 Subject to conditions 4, 5 and 10, the following provisions set out the entire financial liability of Âé¶¹ÊÓÆµ (including any
liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
11.1.1 any breach of these Conditions, including any deliberate breach of these Conditions by a party, or its employees, agents
11.1.2 any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and
11.1.3 any representation, statement or tortious act or omission arising under or in connection with the Contract.
11.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section
12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
11.3 Nothing in these Conditions excludes or limits the liability of Âé¶¹ÊÓÆµ:
11.3.1 for death or personal injury caused by Âé¶¹ÊÓÆµ’s negligence; or
11.3.2 for any matter which it would be illegal for Âé¶¹ÊÓÆµ to exclude or attempt to exclude its liability; or
11.3.3 for fraud or fraudulent misrepresentation.
11.4 Subject to condition 11.2 and condition 11.3:
11.4.1 Âé¶¹ÊÓÆµ’s total liability in contract, tort, misrepresentation, restitution or otherwise, arising in connection with the
performance or contemplated performance of the Contract shall be limited to the price of the Goods; and
11.4.2 Âé¶¹ÊÓÆµ shall not be liable to the Buyer for any direct, indirect or consequential loss (all three of which terms include,
without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs,
damages, charges or expenses whatsoever (howsoever caused) which arise out of or in connection with the Contract.
Âé¶¹ÊÓÆµ may assign the Contract or any part of it to any person, firm or company. The Buyer shall not be entitled to
assign the Contract or any part of it without the prior written consent of Âé¶¹ÊÓÆµ.
- Force majeure
Neither party shall be liable to perform its obligations under the Contract (except in respect of the payment of any
charges due under the Contract) in the event of force majeure. Force majeure shall include, without limitation, any
inability on the part of Âé¶¹ÊÓÆµ to secure labour, material or supplies as a result of any act of God, war, strike, lock-out or
other labour dispute, fire, flood, drought, legislation or order of any public authority or other cause beyond the control of
14.1 Each right or remedy of Âé¶¹ÊÓÆµ under the Contract is without prejudice to any other right or remedy of Âé¶¹ÊÓÆµ whether
under the Contract or not.
14.2 If any provision or part of a provision of the Contract is found by any court, tribunal or administrative body of competent
jurisdiction to be wholly or partly unenforceable or unreasonable, that provision or part of that provision shall be deemed
severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force
14.3 Failure or delay by Âé¶¹ÊÓÆµ in enforcing or partially enforcing any provision of the Contract shall not be construed as a
waiver of any of its rights under the Contract.
14.4 Any waiver by Âé¶¹ÊÓÆµ of any breach of, or any default under, any provision of the Contract by the Buyer shall not be
deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
14.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts
(Rights of Third Parties) Act 1999 by any person that is not a party to it.
14.6 This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including
non-contractual disputes or claims) shall be governed by and construed in accordance with the Law of England and
Wales. For the avoidance of doubt, the United Nations Convention on the International Sale of Goods shall not apply to
14.7 Subject to condition 14.8, the parties submit to the exclusive jurisdiction of the courts of England and Wales and agree
that, in respect of proceedings in England and Wales and in any other jurisdiction, process may be served on either of
them in the manner specified for notices in condition 15.
14.8 Nothing in these Conditions shall limit the right of Âé¶¹ÊÓÆµ to take proceedings against the Buyer in any other court of
competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdiction preclude the taking of
proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other
14.9 It is the Buyer’s obligation to acquaint itself and to comply with all applicable requirements and restrictions relating to
the possession, use, import, or export of the Goods. It is the Buyer’s obligation to ensure that no Goods are exported or
imported in violation of the laws of any jurisdiction into or through which the Goods are transported during the course of
reaching the Delivery Point. Where necessary, the Buyer shall inform Âé¶¹ÊÓÆµ at a reasonable time before delivery of any
documents which it is necessary for Âé¶¹ÊÓÆµ to provide in order to allow export of the Goods in compliance with the
laws of any relevant jurisdiction.
14.10 For the purposes of these Conditions, a subsidiary is as defined in section 1159 of the Companies Act 2006;
15.1 All communications between the parties about the Contract shall be in writing and in the English language and may be
delivered by hand or sent by pre-paid first-class post or fax or email to the party to be served at that party’s registered
office or last-known trading address.
15.2 Communications shall be deemed to have been received:
15.2.1 if delivered by hand, at the time of delivery unless delivered after 5.00 pm in which case they shall be given on the next
15.2.2 if sent by pre-paid 1st class post or recorded delivery, 9.00 am on the second Business Day after posting;
15.2.3 if sent by airmail, 9.00 am on the 5th Business Day after posting;
15.2.4 if sent by fax, at the time of transmission printed on the transmission confirmation sheet provided that an error free
transmission report has been received by the sender and if the time of transmission is after 5.00 pm on a Business Day
or at any time on a day that is not a Business Day the notice shall be deemed to have been received at 9.00 am on the
next Business Day; or
15.3 if sent by email, at the time the email is sent to the recipient and if the email is sent after 5.00 pm on a Business Day or
at any time on a day that is not a Business Day the notice shall be deemed to have been received at 9.00 am on the next